A Hotel Reservations Agent’s job is to communicate with customers and process hotel reservations for them. Reservations Agent/Front Desk Agent Resume Objective : Seeking to establish a position as a phlebotomy technician utilizing my skills in comprehending lab additives and phlebotomy procedures. A Hotel Reservations Agent’s job is to communicate with customers and process hotel reservations for them. Proactively solved problems and handled complaints that arrived with guests. If you are interested in becoming this type of agent, then create a good, clear objective statement to go on your resume. Communicate changes in company rules and procedures, and mentor staff to improve performance and efficiency. Provide appropriate and accurate hotel information to customers by utilizing various software programs to access the most up to date data. Skills : Proficient in Microsoft Office programs, Internet, and Email. Increase customer referrals by networking and maintaininghospitality business partnerships. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. In this section, we will provide a general description of the main types of resumes, which type is most suitable for specific people and their respective samples. Be knowledgeable of spa including basic service treatments, rates and any other information necessary to answer guest inquiries, Understand the key principles of Marriott Pricing Strategies and Revenue Management, Prepare accurate and timely attrition invoices for submission to group billing after each group’s departure, Maintain accurate group records for rebates to apply when reviewing and submitting travel agency pick-up requests, Basic math skills including addition, subtraction, multiplication and division; ability to calculate percentages and discounts, Basic computer skills including experience with Microsoft Office suite for various reporting and correspondence, email, and internet browsers, Excellent communication skills, specifically phone skills, Experience: previous Reservations and/or Front Office on High Volume Call Center. Apply to Reservation Agent, Customer Service Representative, Travel Agent and more! Reservation manager reports to Front office manager. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. JOB DESCRIPTION: RESERVATION AGENT REPORTS TO: Front Office Manager POSITION SUMMARY:. Skills : Charting, Administrate Medication, Computer Skills, Coding, CPR, First Aid.   •  Flexible and able to work in a fast-paced, ever-changing environment Thanks and blessings to anyone who finds interest in my abilities. Objective : Able contribute so much of myself they have no choice but tell me to slow down a tad bit. To repeat successful tenure in management that led to expansion of hotel, increase in customer base and elevation in hotel occupancy and revenue. Knowledge of data-gathering techniques, methods, and procedures. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Hotel Reservation Agent Job Description.   •  First Level 24x7 on-call support for call routing issues Many people make reservations for both personal and professional reasons. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Respond to telephone inquiries and reservation requests in a fast paced, high demand environment. Managed relationships with Extended Stay properties by providing high levels of customer service and account management support. Before you start adding job descriptions to your resume, you may want to make a list of accomplishments at each of your jobs. Understand and practice Marriott’s high standards of hospitality, Be knowledgeable about the hotel layout and services. Apply to Reservation Agent, Customer Service Representative, Front Desk Agent and more! Apply to Reservation Agent, Night Auditor, Front Desk Agent and more! This piques the interest of hiring managers and persuades them to read the rest of your document. Objective : Seeking to establish a position as a phlebotomy technician utilizing my skills in comprehending lab additives and phlebotomy procedures. Plus Free Job Search Tool. Be knowledgeable of golf courses including course descriptions, rates and any other information necessary to answer guest inquiries. Growing up in Gloucester, I had the privilege to be taught and supported by excellent teachers and administrators. Reservation agents make and confirm travel arrangements for passengers by using computers and manuals to … Phone: 022-346-874. Then, you assist them in booking their reservation, as well as confirm the reservations closer to the final date.   •  ... •  Configuration, setup and maintenance of Genesys routing logic for Chase Toll-Free numbers and Multi-Site Call Routing Dear Hiring Manager . 853 Luxury Hotel Reservation Agent jobs available on Indeed.com. You can search and apply for over 2 million other jobs. If you’ve been working for a few years and have a few solid positions to show, put your education after your reservations agent experience. Updated 09/28/2020 . Contact motel, hotel, resort, and travel operators to obtain current advertising literature. Crafting a Reservation Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Present the most important skills in your resume, there's a list of typical reservations agent skills: •  Perform outbound communication through e-mail and/or telephone when required They take calls and answer questions about airline regulations, help customers make travel plans, and work with computers to resolve problems. Managed commission reports and worked with the corporate office to make sure travel agents were paid their commissions in a timely manner. Reservation Agents are responsbile for processing travel and accommodation arrangements. Insurance Sales Agent Resume Examples & Job Description. Start a free Workable trial and post your ad on the most popular job boards today. Courteous self-motivated and detail-oriented Hotel Reservations Agent with nearly ten years of experience exercising a high level of commitment to exceptional customer service in hotel settings. City Reservation Agent Resume Objective : Seeking a position of a property manager with a company that vlaues their employees and makes their tenants top priority. Responsibility for ongoing enhancement of their skills and performance, Basic computer skills, including Microsoft Outlook, Exceptional computer skills including MS Suite, Have a can do attitude and be willing to learn new skills, Great sales skills to include up-selling reservations, Communications skills are utilized a significant amount of time when interacting with guests, clients and employees, Previous experience in a call center environment or other relevant customer service experience, Teamwork/Collaboration – Supports business unit’s initiatives and goals, cooperates and demonstrates positive,  Previous experience in a call centre environment or other relevant customer service experience, O Advanced verbal and written communication skills, Computer skills in MS office, Opera & Delphi, Previous significant experience in a related position with preference for group reservations experience, Prior Reservations, Front Office or travel industry or related experience required, Competent computer skills, word, excel, power point, At least one years’ experience in a customer service related role within the hospitality industry or experience in a reservations environment, Previous Sales Experience and a proven track record of success, Exceptional telephone and customer care skills, Lead experience and/or call center experience - Required, Posses high level of verbal and written communication skills, Communicates effectively to the caller on any ‘need to know’ information i.e policies and procedures etc, Effectively use up selling and cross-selling techniques, Demonstrated ability to provide excellent service and exceed guests' expectations, Building excellent working relationships with internal departments including Operations, Revenue Management, Guest Relations and Central Reservations, Working experience as Reservations Agent in a hotel or in a customer service related, Working experience as Reservations Agent in a hotel or in a customer service related industry, Updating the database that allows employees to create and deliver personalised experiences, Good speech and hearing necessary for talking on telephone, Passionate about providing good customer service and exceeding customer expectations, Collaborate with other Reservation Product Management staff on how to implement marketing efforts into the online booking experience, Clear and legible handwriting, and a strong working knowledge of hotel services desirable, The know-how of creating memorable experience for our guests from the booking phase on, Experience of hotel booking system GDS or equivalent, Work alongside some incredible talent - award-winning, experienced hospitality professionals, Ensure guest satisfaction at all times by ensuring that safety and service is always the Spa’s first priority, Strong working knowledge of Opera Property Manager System (PMS), Complete Group Resumes to ensure a seamless guest experience – all billing, rates, inventory and VIPs are set up correctly in PMS, Be knowledgeable about areas of interest to provide offerings enhancing the guest’s experience, Experience and passion for delivering customer service excellence, Telephone marketing/sales experience required, Monitor restaurant and front desk reservations made night prior, address any reoccurring issues, Good working knowledge of mathematical concepts, One year recent experience in Reservations, Front Office, Sales, and/or Catering in a luxury hotel of comparable size or similar travel environment, Previous reservations, sales or other customer service experience, Experience in Front Office or Reservations, Experience with airline reservations software, policies and procedures, At least one (1) year experience as Reservations Agent in a 5 star hotel or in a CSR Call Center, Previous experience in a Hotel industry or Reservations environment, Previous experience in the Reservations function within the luxury hotel sector, Persuasiveness/Sales Ability – Identifies customers needs, customizes approach, demonstrates how service, Japanese language skill (N1 or relevant level), To process all reservation requests accurately and fully understand market segmentation. 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