Sanitize glasses, mugs, telephone device, and TV remote. Clear the dustbins near front office desk. The responsible supervisor will review and check the each completed super cleaning program reports thoroughly and ask the room attendant to make necessary rectification whenever required. The SOP for cleaning the guest room is given below. Click Here to Watch Our Free Video onHotel Guest Room Super or Deep Cleaning Procedure. The efforts of housekeeping speak for themselves. Guest Room Cleaning Process: Ensure housekeeping employees follow property’s established cleaning practices. Clean the carpet area, using vacuum cleaner. Dust and wipe the telephone device, fax machine, Computers, and kiosks. Such as: vacuum cleaners, cleaning cloth, all-purpose cleaner, metal hook, sponge, chrome polish, toilet brush sponge, scrubbing pad and gloves. Check water quality more than once a week. By the time I finished cleaning the hotel room, I'd worked my calves by stretching onto my tip toes to wipe down the shower, my thighs by squatting to tuck linens into the bed frame, and my abs … Assemble the furniture and place appropriately. To his best judgement, the housekeeping staff enters the room and continues with the usual housekeeping work. Control pollutant discharges occurring from broken drainage or water systems of the hotel. Ensure consistent, smooth and polish color condition of the grouting. Open all the drapes and blinds for letting in the natural light. Check for slippery floor area and the pool bottom. In case of checkout room, deposit the left guest items to the floor supervisor. Mini-bar is vacuumed and cleaned as required. Clean the lift using the appropriate cleaning liquid according to the wall material of the lift cabin. If the call was not answered by the guest after two calling attempts, the room is serviced. Replace if required. The swimming pool cleaning activity can be conducted in-house by training and employing housekeeping staff; as there could be separate swimming pools such as indoor and outdoor as well as for adults and for children. Practice routine cleaning and disinfection of frequently touched surfaces. The guests assess the cleanliness in this area critically. Clean bathroom walls using wet mop or sponge. Collect all dirty table linens and replace with the fresh ones. Empty garbage bags of the chambermaid’s trolley into the garbage receptacle. Recycle the food wastage in the hotel to prepare organic fertilizer. In there is no answer second time too, open the door with the key. Add adequate amount of chlorine in the pool water. Make sure that all responsible cleaning staffs for super cleaning program perform their assigned task weekly or monthly basis following the schedule cleaning program. The SOPs are as follows −. It all comes back to the basics. Using a feather duster, dust all the pictures, paintings, artworks, and corners. Thinking about risk. If the guest is found sleeping, withdraw from the room quietly. The guests who do not want to get disturbed by any housekeeping service tag their rooms with a Do-Not-Disturb (DND) sign. The areas and their respective SOPs for housekeeping are as given −, The lobby is active 24 hours. Rinse mops in light detergents and hang for drying. Hand over the room to maintenance department for any painting, sealing, and repairing work required. If the room is still occupied by the guest, place the item such that it is safe as well as visible to the guest. Starting your search for a hotel through AAA … Report any damage or requirement of tools or plants to the public area supervisor. Close the lids of cleaner bottles and liquid cans tightly. You have entered an incorrect email address! The tub release water appropriately and drain freely. Upon your arrival, you’ll have complete peace of mind that the room is clean … Remove fine-grained sediment particles on parking floor. Clean all artifacts using damp and soft cloth carefully. Apply and maintain the anti-slip mats near the pool. Managing risk. Remove the dust deposited on walls, windows, furniture, and floor. The parking area takes the load of pollution created by hotel owned vehicles and guests’ private vehicles. Sanitizing uses heat (i.e. Faucets and handles work correctly, no drips or leaks. Take down blinds and drapes before cleaning windows. Avoiding to overload the trolley that may lead to any accidents. Full window cleaning is usually done monthly or seasonally. Carry out the lift cleaning task early morning when the least number of guests are expected to use it. The Executive Housekeeper or Assistant Housekeeper will have to ensure that he/she has reviewed and released at least five rooms each working day and record properly the spot checking. Wipe down shower curtain working from top to bottom with a dry cloth. Wipe down rocking or sitting chairs and table. Loading the trolley with adequate supplies depending upon the number and types of the rooms on the floor. Replace if soiled. By following the best cleaning and maintenance practices, the housekeeping staff can contribute to retain the satisfied guests as well as to generate new guests willing to repeat their visit to the hotel. The vanity, sink, stalls, walls and grouting are free of any debris such as : hair, dirt, dust, streaks, smudges, fingerprints, hard water marks, lime deposit, mold, scum, soap buildup, water spots, residue, discoloration, chips and peeling. Download our Exclusive 5 Weeks Self Study Waiter Training Course: F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology-Ebook, Hotel & Restaurant Job Training Guide (Exclusive), Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, Professional Waiter & Waitress Training Manual, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Download 5 Weeks F & B Service Waiter Training Course, Hotel Guest Room Super or Deep Cleaning Procedure, Hotel Public Restroom or Toilet Cleaning Procedure, Laundering Procedures in Hotel Housekeeping, Linen Room: Linen Supplies and Control Procedure. Once the staff enters the room and starts the housekeeping work, he must −. All carpeted areas are vacuumed daily, with no dust, debris, stains, spots, burns, threads, bald spots, discoloration, without buckles or wrinkles, and free of visible footprints. Check bathroom doormat. The parking area needs cleanliness with respect to the following terms −, The gardener or the team of gardeners work to keep the garden looking beautiful. Check the pool water for contamination daily. More frequent cleaning and disinfection … The housekeeping staff needs to execute cleaning and maintenance tasks at various places inside the hotel. Guest Rooms: Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items. Do not disturb by placing a call until 2:00 o’clock in the noon. Place the linen for different purpose separately. Medical … Blinds and Drapes. Keep the life-saving and floating apparatus ready all time. Inspect the locks, knobs, latches, leaking pipes, and bathroom. The most important task is cleaning and maintaining guest rooms and guest bathrooms. Clean the door tracks appeared on the floor. Place the items according to their weight: heaviest items at the bottom and lighter items at the top section of the trolley. − Dave Thomas, CEO of Windy’s, a fast-food restaurant chain. Check and keep changing rooms up to good quality. This brings in more revenue to the hotel business. The housekeeping staff contacts the supervisor to make sure whether to service the room. The sink stopper is in good working condition. Water the plants regularly according to the season and requirement of the plants; generally early morning. Ensure they the soiled linen collected into chambermaid’s trolley bags are sent to laundry. Knock the door with knuckles and announce in pleasant voice, “Housekeeping…”. Cleaning usessoaps, detergents, water, and microfiber to physically remove soil, dirt, and debris from surfaces. The CL staff takes great pride in providing spotless rooms to ensure a comfort level you will never forget. Roll the curtains and cover them with dustsheet. The standard procedures are −, Request a spring-cleaning date the front office desk. Wait for five seconds to hear the guest’s response. If requirement of maintenance is spotted, consult engineering department. Keep the lift door open till the floor and walls are dried completely. Remove … The chambermaid’s trolley can be viewed as a large tool box on wheels to aid the hotel housekeeping staff. Call room service for restoring mini bar, glasses, and trays. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and they’ll keep coming back. Put soiled sheets and pillow covers in the soiled linen cart of the trolley. Every room has to be entered at least once a day by any housekeeping staff. Remove the guest amenities, curtains, and art pieces from the room. Actions that communities can take to slow the spread of COVID-19. Inspect the furniture and send to the furniture yard for repair or upholstery. Fixtures are always sparkling and shiny, without free of hair, unpitted, unscratched with water temperature flow according to fixtures’ markings and turn easily without visible rust. If any guest items are found then deposit it with housekeeping control desk. Replenish all guest room amenities: tissues, stationery, coffee, tea, sugar and milk. Keep an appropriate and noticeable signage showing the depth of the swimming pool. The floor supervisor closes the shift formally by ensuring the following points from the attendants −. Public Spaces: Hotels have increased the frequency of cleaning … “We’ve heard this idea of ‘housekeeping theater,’” said Phil Cordell, Hilton’s global head of new brand development. Finally, our housekeeping inspector verifies the room meets the CleanStay standards and places the Hilton CleanStay Room Seal with Lysol* protection over the door. Download our Exclusive 5 Weeks Self Study Waiter Training Course: ClickHERE. Objective: Create a clean and orderly atmosphere in the client’s room 1. Bringing presence of any unusual debris to the notice of public area supervisor. There are various public areas frequented by the hotel guests. They must −. The tub stopper/strainer mechanisms operate easily and work properly. Employee lifeguards to provide general safety check for swimming pool once a day during the operating hours. Enhanced cleaning procedures: As mentioned above, we considered whether a hotel had published a cleaning policy but did not compare the specifics of these procedures. Implement the art of Arbosculpture to enhance the beauty of the trees and bushes. It is heavily polluted with dirt and dust. The toilet must flush properly and the toilet seat must be fixed firmly with the caps in place, no leaks, or running water. The following can help prevent the spread of coronaviruses and protect yourself and your members from becoming infected: 1. wash hands often with soap and water for at least 20 seconds; 2. avoid touching eyes, nose, or mouth with unwashed hands; and 3. avoid close contact with people who are sick. In case the guest wants it later, acknowledge his reply and withdraw from the room. Scrub and finish the toilet bowl, rim, ring, and hinge. Close the doors and handover the keys to the housekeeping control desk. Restore the art pieces, furniture, and guest supplies. Replace their lining and keep them as they were. Report any damage spotted to the supervisor. Clean the water as soon as possible when required. Clean the toilet brushes with hot water for ten minutes every week. Some hotels may be more visible in their cleaning procedures as well. Return the keys to the security department. Empty the vacuum cleaner bags and replace them with new ones. In case the guest answers, ask politely when would he like to service the room. Start dusting from an extreme inside corner of the room and work outwards. Clear all ashtrays into the trash ensuring no cigarettes are burning. Learn how your comment data is processed. Linen Inventory & Distribution: Review par-levels of linen and make recommendations for fair distribution between room attendants. The Executive Housekeeper or Assistant Housekeeper will be responsible for executing and reviewing the Super Clean program on a daily basis to ensure that the cleaning program is preceded efficiently and systematically. Send the curtains to the laundry for dry cleaning. After 2:00 p.m., the Supervisor calls the room to know the guest’s needs. 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